Refund Policy

Last updated: February 24, 2026

1. Coin Purchases

All coin purchases are final and non-refundable. Coins do not expire and can be used at any time for any tool on our platform. Please review your purchase carefully before confirming.

2. Technical Issues

If you experience technical issues that prevent you from using purchased coins, please contact our support team within 7 days. We will investigate and may restore coins at our discretion if the issue was on our end.

3. Unauthorized Charges

If you believe your account was compromised and unauthorized purchases were made, contact us immediately at support@u2ulz.com. We will investigate and may refund unauthorized transactions if verified.

4. Duplicate Purchases

If you accidentally made a duplicate purchase, contact us within 24 hours. We may refund duplicate transactions if the coins have not been used.

5. Service Availability

We strive to maintain 99.9% uptime. However, occasional maintenance or technical issues may occur. No refunds will be issued for temporary service interruptions.

6. Change of Mind

We do not offer refunds for change of mind. Please ensure you understand our coin system and tool pricing before making a purchase.

7. Disputed Transactions

Filing a chargeback or dispute with your payment provider without first contacting us may result in immediate account suspension. We encourage you to reach out to resolve any issues.

8. Contact for Refunds

For refund requests or billing inquiries, contact us at:

📧 Email: support@u2ulz.com
⏰ Response time: Within 24-48 hours